Please carefully read all of the information supplied in this note regarding freight shipments before making a purchase. You may refer to our FAQs for any unanswered questions you have about your order or feel free to call us directly.
Our products range from small packages weighing only a few pounds to large freight orders requiring freight trucks. Our team works hard to ship your products quickly, accurately, and cost effectively to arrive at your location damage free.
All shipping quoted is dock to dock to a commercial address. Please reach out to us directly for a quote to a residential address as there may be additional fees.
Information you need to know before ordering:
We recommend that you order at least 2 weeks prior to your event date for in stock items. For equipment with lead times or custom made-to-order items, please order well in advance and contact us first to get accurate timelines. If you need your product delivered on a certain day, we ask that you arrange a warehouse pickup (if available). Never rent the equipment out to a customer before receiving it. Shipping timelines are only estimates and not guaranteed.
Please verify the "Ship To:" address listed on your quote for accuracy.
Large packages will ship ground freight.
Extra fees will apply for lift-gate delivery. To avoid additional charges after placing your order, please notify your sales representative if you will need this service prior to completing your purchase.
A signature upon receipt is required for all freight deliveries.
There is no additional charge for customer pickups.
As Beyond Tent neither owns nor operates freight trucks, we can only offer estimated delivery times.
Freight rates are subject to change without prior notification.
We work hard to get your orders out the door as soon as possible. Lead times vary depending on the product. Not all items are in stock ready to ship. Some items are custom made. Please contact your sales rep to find out accurate lead times.
