For one (1) year from date of purchase, we warrant any original component part or parts of its portable evaporative coolers (the “Equipment”) that are found, upon examination by factory-authorized personnel, to be defective in material or workmanship.
If the Equipment and/or its original component parts develop a defect covered by this limited warranty within the applicable time periods described above, the same may be repaired by the customer after receiving the appropriate parts or entirely replaced with a new product.
All transportation charges for shipment of the equipment and/or its component parts that are submitted for replacement or repair under this warranty must be borne by the purchaser.
This warranty is void if: i) the equipment and/or its component parts are found to have been misused, abused, repaired by or tampered with by unqualified personnel; ii) any of the equipment’s component parts have been replaced with parts that were not authorized replacement parts; iii) the product has been modified in any way; iv) the equipment has not been appropriately registered by its original purchaser; or v) the customer cannot show proof of purchase as the equipment’s original owner.
Register your equipment within 14 days of receipt to guarantee coverage.
