We accept returns within 15 days of equipment delivered. All returns must first be authorized and given a Return Authorization Number. Equipment must be in new and unused condition. Customer will be responsible for return shipping costs. If used equipment is returned, there will be additional fees and possibly no refund given. Returns are accepted if there is a shipping error or manufacturers defect. We do not accept returns in the case of buyers remorse or if you decide you no longer need or like the equipment. Please be sure to thoroughly read through product listings and give us a call to make sure you are getting the right equipment for your needs. The customer is solely responsible for any damages made to the merchandise during setup and take down and under no circumstance is the company liable to replace or refund any merchandise that is damaged by the customer during setup, takedown or any other installation or transportation procedure. Please notify us of any error or defect within 72 hours of your purchase so we can help you.

Any approved refund may only be issued as a store credit.

Defective items may be repaired, exchanged, or refunded at our discretion for the same or equivalent product.

All approved returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories. You are responsible for any damages to the returned product while in your possession and/or during return shipping. The return is subject to change due to the condition of product once returned to us. If the product is deemed not able to be restocked, the customer will be responsible for providing a shipping account number to have product returned to them, or product will be discarded and no credit will be issued.

Under no circumstances will a return or exchange be approved for products purchased for an event, used, and then returned afterwards.

Items sent back to us without first requesting a return and items never approved for return will not be accepted and no credit will be given. Refusal of an order upon delivery will result in a 30% restocking fee and any related shipping costs deducted from the original purchase amount. Approved items that are sent back to us will incur a 30% restocking fee and any related shipping costs if not in original new condition.

By purchasing with us you agree to these terms and conditions.

Our goal is to provide a positive customer experience. If there is an issue with your order, you can contact us at sales@beyondtent.com.  We will answer promptly only during our posted hours of operation. Please be patient if you reach out during non-business hours as we will reply to your message in the order it was received.

Damages and issues
Please inspect your order upon reception and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take detailed photos and submit them via email with your order number in the subject line.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Cancellations

Once an order has reached the warehouse to be packed and shipped or it has been placed in line to be manufactured (ie. custom designs), customers must follow the returns process. Generally, this happens within 24 hours after placing your order. If you have made an order in error, please contact us immediately. Our warehouse prepares most in stock orders to be shipped the same day. If you wish to cancel an order and it has already reached the warehouse to be packed and shipped, you will be guided to follow our returns process as stated above.